What’s new
Alerts
Alert configurations can now define escalation stages — if an alert remains unresolved after a configured number of minutes, a follow-up email is automatically sent to a separate set of recipients. Multiple stages can be added to the same alert (e.g. notify the site team at 15 minutes, then facilities management at 60 minutes), and each stage only fires once per alert.
AlertsFeedback
Negative (“sad”) visitor feedback can now trigger an alert in its own right, notifying configured recipients so it can be followed up on. Where available, the alert description includes the feedback reasons selected by the visitor at the time.
Reports
Reports can now be downloaded as a PDF, in addition to the existing XLSX format. This applies to the alert resolution report as well as the standard matrix reports — including Feedback, Occupancy, and Air Quality — via a new PDF option in the report runner.
Sensors
The sensor manager list now supports selecting one or more sensors and exporting their raw readings over a chosen date range as a CSV file, useful for detailed offline analysis.
Bug fixes
AlertsBug Fix
Fixed an issue where long alert titles could be truncated. The alert title field has been widened, and existing alerts have been backfilled with the correct title from their alert configuration.